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This intensive, hands‑on program will give you the knowledge and practical skills you need to excel in an Ombuds’ practice.


For the more experienced Ombuds professional, this new four-day advanced certificate – offered in two distinct modules – will explore and analyze some of the most challenging problems confronting today’s Ombuds.

Leading experts in the field will use a blended-delivery method that includes presentations, group discussion and practical exercises.

Module 1
Complex Investigations and Inside/Outside Perspectives on Ombuds Practice
February 1 & 2, 2021

Module 2
Peer and Self Evaluation of Service and Building Staff Capacity in Ombuds Practice
February 11 & 12, 2021

Choose to register for one, or both. Take advantage of bundled pricing when registering for both. Space is limited to ensure an interactive experience.


Program Directors

  • Nora Farrell, Ombudsperson, Algonquin/Liberty
  • Nadine Mailloux, Ombudsman, Ville de Montréal


  • Kwame Addo, Ombudsperson, Ryerson University
  • Nouman Ashraf, Assistant Professor, Teaching Stream, Rotman School of Management, University of Toronto
  • Rob Behrens, Ombudsman and Chair, Parliamentary and Health Service Ombudsman, United Kingdom
  • Jay Chalke, Ombudsperson, Province of British Columbia
  • Ian Darling, Chair, Condominium Tribunal for Ontario
  • Nora Farrell, Ombudsperson, Algonquin/Liberty
  • Amy Fish, Ombudsperson, Concordia University
  • Zoë Jackson, Manager, Systemic Investigations, Office of the Ombudsperson, Province of British Columbia
  • Dr. Josef Leidenfrost, Ombudsman for Students, Austria
  • Nadine Mailloux, Ombudsman, Ville de Montréal
  • Mary McFadyen, Ombudsman and Public Interest Disclosure Commissioner, Province of Saskatchewan
  • John McGrath, Principal, McGrath Group
  • Charles Murray, Commissioner, Office of the Integrity Commissioner, Province of New Brunswick
  • Jill Perron, Ombudsman, Province of Manitoba
  • Raymonde Saint‑Germain, Senator, Senate of Canada
  • Craig Thompson, Executive Director, Patient Ombudsman (Ontario)
  • Hélène Vallières, Deputy Ombudsman, Institutional Affairs and Prevention, Québec Ombudsman



Fees include online attendance and 120-day access to the program archive.

Program Changes

We will make every effort to present the certificate program as advertised, but it may be necessary to change the dates, location, speakers or content with little or no notice. In the event of program cancellation, York University and Osgoode Hall Law School’s liability is limited to reimbursement of paid fees.

Cancellations and Substitutions

Substitution of registrants is permitted at any time. If you are unable to find a substitute, a full refund is available if a cancellation request is received in writing 21 days prior to the program date. If a cancellation request is made with less than 21 days notice, a $150.00 administration fee will apply. No other refund is available.

Technical Support

In the event you experience technical difficulties, please contact opdsupport@osgoode.yorku.ca for assistance.


Have a question? Read our FAQs.

Program Details

Questions on program registration?
Please contact the Registration Team at osgoodepd@osgoode.yorku.ca

Questions on the program content?
Please contact the Program Lawyer:
Stéphane McRoberts SMcRoberts@osgoode.yorku.ca

Program Details

Date & Time

Module One: Complex Investigations and Inside/Outside Perspectives on Ombuds Practice
February 1 & 2, 2021
9:00 a.m. - 4:15 p.m. EST
Registration for module 1 is now closed.

Module Two: Peer and Self Evaluation of Service and Building Staff Capacity in Ombuds Practice
February 11 & 12, 2021
9:00 a.m. - 4:15 p.m. EST
Register for Module 2 Only


Online - Live, Interactive

Fee per Delegate

Certificate: $2,995 + HST

Individual Modules: $1,595 + HST

Register for Module 2

Eligible CPD Credit Hours


Who Should Attend

Those with three or more years of full-time experience in one of the following roles:

  • Ombuds (working in legislated roles or in public and private sector organizations or associations established by policy, Charter, Order-in-Council, etc.)
  • Assistant/Deputy Ombuds, and Directors in Ombuds offices
  • Senior investigators in an Ombuds context
  • Legal or other specialized counsel to Ombuds offices

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Here’s what past participants said of The Osgoode/FCO Certificate Advanced Issues in Ombuds Practice:

“A fantastic course!” Jill Perron, Manitoba Ombudsman

“The quality of the instructors, the time to discuss and ask questions as well as the safe environment to share was incredibly valuable.” Florence Flower, WorkSafeNB

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