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Created by the developers of The Osgoode/FCO Certificate – Essentials for Ombuds, this new certificate will equip you to deal with some of the more complex issues that can arise in an Ombuds’ practice.

Led by a highly distinguished faculty of practicing Ombuds, lawyers, and academics from across Canada, you will explore strategies and solution to some of the most challenging problems confronting today’s Ombuds.  Session content will include:

Module 1
Complex Investigations and Inside/Outside Perspectives on Ombuds Practice
November 26 & 27, 2019

  • An in-depth review of a complex, high-profile and high-volume investigation with a focus on the following aspects:
    • how it was determined the investigation would be conducted
    • how the investigation would be funded
    • the resources allocated
    • the outcome with respect to conclusion and recommendations
    • respondents’ and community reaction
    • dissemination of results
    • monitoring the implementation of recommendations
  • Analysis of the relationship between Ombuds and government, university, corporation or key stakeholder groups, and the various obstacles to the smooth running of these relationships
  • Strategies for Ombuds on how to interact with the media to ensure that conclusions, recommendations and reports are represented accurately and how to address the perils that can arise from “fake news”

Module 2
Peer and Self Evaluation of Service and Building Staff Capacity in Ombuds Practice
February 11 & 12, 2020

  • Conducting an Ombuds-driven evaluation of Ombuds’ effectiveness and value for money
  • Exploring the evolution of Ombuds organizations worldwide and the lessons for Canadian Ombuds
  • Innovation in Ombuds work: systemic investigations done in collaboration with another Officer of the Legislature
  • Strategies for maintaining an enthusiastic, productive and highly trained staff group
  • How to deliver high quality and innovative service in early resolution and investigative work on a day-to-day basis


Program Directors

  • Nora Farrell, Ombudsperson, Algonquin/Liberty; former Ombudsperson, Ryerson University
  • Nadine Mailloux, Ombudsman, City of Laval

Program Faculty

  • Rob Behrens, CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman, United Kingdom
  • David B. Butt, Barrister and Professional Writer
  • Jay Chalke, Ombudsperson of British Columbia
  • Nora Farrell, former Ombudsperson in the higher education, not‑for‑profit and public sector; current Ombudsperson in the private sector
  • Kevin Fenwick, Executive-in-residence, Johnson Shoyama Graduate School of Public Policy, University of Regina; former Ombudsman of Saskatchewan; former Deputy Minister of Justice and Deputy Attorney General (Saskatchewan)
  • Renée Gavigan, Deputy Ombudsman, Ombudsman Saskatchewan
  • Ainsley Krone, Deputy Manitoba Advocate for Children and Youth; responsible for Research, Investigations, Quality Assurance, and Youth Engagement
  • Nadine Mailloux, Ombudsman, City of Laval
  • Charles Murray, Ombud New Brunswick
  • Howard Sapers, Consultant; former Independent Advisor on Corrections Reform to the Ontario Government and former Correctional Investigator of Canada


LSO CPD Per Module:

Module 1 - LSO (ON): 12h 30m CPD (11h 30m Substantive; 1h Professionalism)
Module 2 - LSO (ON): 12h 15m CPD (11h 45m Substantive; 30m Professionalism)


Fees include attendance, program materials, lunch and break refreshments for each of the 4 days of the program.

Program Changes

We will make every effort to present the certificate program as advertised, but it may be necessary to change the dates, location, speakers or content with little or no notice. In the event of program cancellation, York University and Osgoode Hall Law School’s liability is limited to reimbursement of paid fees.

Cancellations and Substitutions

Substitution of registrants is permitted at any time. If you are unable to find a substitute, a full refund is available if a cancellation request is received in writing 21 days prior to the program date. If a cancellation request is made with less than 21 days notice, a $150.00 administration fee will apply. No other refund is available.

Technical Support

In the event you experience technical difficulties, please contact opdsupport@osgoode.yorku.ca for assistance.


Have a question? Read our FAQs.

Program Details

Questions on program registration?
Please contact the Registration Team at osgoodepd@osgoode.yorku.ca

Questions on the program content?
Please contact the Program Lawyer:
Stéphane McRoberts SMcRoberts@osgoode.yorku.ca

Program Details

Date & Time

Module One: Complex Investigations and Inside/Outside Perspectives on Ombuds Practice
November 26 & 27, 2019
Registration for Module One is now closed

Module Two: Peer and Self Evaluation of Service and Building Staff Capacity in Ombuds Practice
February 11 & 12, 2020


Osgoode Professional Development Centre,
1 Dundas St. W., 26th Floor Toronto, ON

Fee per Delegate

Certificate: $2,995 + HST

Individual Modules: $1,595 + HST

Register Now - Module Two Only

Printable Registration Form

Eligible CPD Credit Hours


Who Should Attend

  • While there is no specific prerequisite that is required to enroll in this certificate,  in order for participants to get the most benefit from the level of specialization of this certificate, we recommend that attendees have completed The Osgoode/FCO Certificate – Essentials for Ombuds as well as have a minimum of 3 years of experience in one of the following roles along with substantive related experience OR 5 years of experience in one of the following roles along with substantive related experience:
    • Ombuds (working in legislated roles or in public and private sector organizations or associations established by policy, Charter, Order-in-Council, etc.)
    • Assistant/Deputy Ombuds, and Directors in Ombuds offices
    • Senior investigators in an Ombuds or Commissioners context
    • Legal or other specialized counsel to Ombuds offices
    • Commissioners, Members of Boards of Inquiry
    • Senior leaders of Investigative bodies or Dispute Resolution Offices

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Here’s what past participants said of The Osgoode/FCO Certificate Essentials for Ombuds:

“I have never taken away so much from a week of training!  I am grateful for the time, planning, speakers and interaction with my colleagues on the course!” 

Mary Kirby, Director, Strategic Planning and Research, Office of the Ombudsman for the Department of National Defence and Canadian Forces

“I was very pleased and grateful for the material that have been handed out.  They will be a great resource that I can use going forward.  I thoroughly enjoyed the entire program.  The speakers and topics covered were excellent and made for a well-rounded program.  The ability to network with so many phenomenal professionals was amazing.  Thank you for this wonderful opportunity.”

Shelley McKeen-Weaver, Client Liaison Consultant, Children’s Services, City of Toronto

“Great balance of information for different types of Ombuds.”

Lakai Fill, Investigations Officer, Office of the Ombudsman for Bermuda

Hotels & Parking

If you require accommodations in downtown Toronto, OsgoodePD has arranged Corporate Rates with several hotels within walking distance of our downtown conference centre.

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