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Are you ready to transition your dispute resolution practice to this new virtual world?

Learn about setting up and conducting virtual proceedings in today’s technology-driven environment.

In this program, you will:

  • Interact live with leading ODR experts:
    • Shannon Salter, Chair, Civil Resolution Tribunal, BC; Adjunct Professor, UBC Allard School of Law
    • Colin Rule, VP Online Dispute Resolution, Tyler Technologies; Director Online Dispute Resolution – eBay and PayPal (former); Lecturer, Santa Clara Law and Stanford Law School
    • Ian Darling, Chair, Condominium Authority Tribunal; Ombudsperson, Tarion Warranty Corporation (former)
  • Participate in virtual mediation and hearing simulations
  • Learn about the mechanics of virtual proceedings including key tech considerations, platform and process selection and best practices
  • Obtain strategies and practical tips for overcoming challenges in virtual proceedings:
    • Dealing with tech disruption
    • Sorting out unique evidentiary challenges
    • Implementing creative case management practices
    • Setting up for success – establishing tone, ground rules and expectations
    • Encouraging healthy relationships between clients and legal representatives
    • Promoting inclusiveness, accommodation and accessibility
    • Building trust and rapport in virtual settings via engagement and presence
    • De-escalating emotions and conflict across various platforms


Lead Instructors

  • Deborah Pressman, Legal Counsel, Office of the Chief Justice – Ontario Court of Justice, previously counsel at the Ministry of the Attorney General – Tribunals Ontario; Mediator, Arbitrator and Appeals Officer, FSCO; Educator, OsgoodePD, George Brown College, and SOAR
  • Rosemary Muzzi, Member, Condominium Authority Tribunal; Educator, SOAR and OsgoodePD; Adjudicator, WSIAT, IPC, IAD, FSCO (former)

Group Discounts and Financial Assistance

For boardroom and multi-purchase rates, please email us.
OsgoodePD offers group rates and financial assistance for both on-site and webcast formats. Please note these are only available when registering for members of the same organization, at the same time, and payment is made with one invoice.


After your purchase is complete, the course will appear in the Order History of your OsgoodePD account with a link to "Take Online Course". Once you click "Take Online Course" you will be forwarded to the Moodle page with the materials link. The program video link with be unlocked on the day of the program. You will have access to the video for 90 days.

Program Changes

We will make every effort to present the program as advertised, but it may be necessary to change the dates, location, speakers or content with little or no notice. In the event of program cancellation, York University and Osgoode Hall Law School’s liability is limited to reimbursement of paid fees.

Cancellations, Substitutions and Refunds

Substitution of registrants is permitted at any time. If you are unable to find a substitute, a full refund is available if a cancellation request is received in writing 14 days prior to the program date. If a cancellation request is made with less than 14 days notice, a $75 administration fee will apply. No other refund is available.


Have a question? Read our FAQs.

Technical Support

In the event you experience technical difficulties, please contact opdsupport@osgoode.yorku.ca for assistance.

Program Details

Date & Time

June 18 & 25, 2020 
12:30 p.m. - 4:00 p.m EST *both days



Fee per Delegate

$395 + HST

Register Now

Eligible CPD Credit Hours


Who Should Attend

  • Mediators
  • Dispute resolution professionals
  • Arbitrators
  • Adjudicators
  • Ombudspersons
  • Lawyers looking to transition into ODR practice

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