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Effectively managing the hearing process is one of the biggest challenges for even the most experienced adjudicators.

A joint program of SOAR and OsgoodePD, Effective Hearing Management will give you tactics and solutions for dealing with the complex and evolving issues that arise in the hearing process – ones even the most skilled adjudicators grapple with.

In a hands-on manner, you’ll practice effective hearing management skills and get individualized feedback from a faculty of leading experts. You’ll explore the appropriate balance between fairness and efficiency, and learn strategies for ensuring that competing interests are taken into account. The course will cover:

  • Active adjudication techniques: appropriate purposes, reasonable limits, best practices
  • Effective strategies for adjudicator questioning
  • Alternative hearing approaches: new models and smaller-scale innovations
  • How to provide assistance to self-represented parties without “crossing the line”
  • Under-representation, the use of non-legal representatives and the scope of adjudicator intervention
  • Civility & decorum challenges: tools and supports available to tribunals and individual adjudicators


Lead Instructors

  • Pamela Chapman, Legal Educator and Consultant
  • David A. Wright, Chair, Law Society Tribunal



Fees include online attendance and 120-day access to the program archive.

Program Changes

We will make every effort to present the certificate program as advertised, but it may be necessary to change the dates, location, speakers or content with little or no notice. In the event of program cancellation, York University and Osgoode Hall Law School’s liability is limited to reimbursement of paid fees.

Cancellations and Substitutions

Substitution of registrants is permitted at any time. If you are unable to find a substitute, a full refund is available if a cancellation request is received in writing 14 days prior to the program date. If a cancellation request is made with less than 14 days notice, a $75 administration fee will apply. No other refund is available.

Technical Support

In the event you experience technical difficulties, please contact opdsupport@osgoode.yorku.ca for assistance.


Have questions? Read our FAQs.

Program Lawyer

If you have any questions or would like more information please contact:
Gail Geronimo

Program Details

Date & Time

January 28-29, 2021
9:00 a.m. - 4:30 p.m. EST


Live - Online, Interactive

Fee per Delegate

$1,195 plus HST

Register Now

Printable Registration Form

Eligible CPD Credit Hours


Who Should Attend

This program is recommended for:

  • graduates of the SOAR/OsgoodePD Certificate in Adjudication;
  • those with two or more years of full-time experience as an adjudicator, OR an equivalent amount of experience as a part-time adjudicator; OR
  • senior tribunal staff, such as counsel, who work closely with adjudicators and would benefit from advanced training in adjudication

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A joint program with the Society of Ontario Adjudicators and Regulators (SOAR)

Hotels & Parking

If you require accommodations in downtown Toronto, OsgoodePD has arranged Corporate Rates with several hotels within walking distance of our downtown conference centre.