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Completion of this program counts towards the
Advanced Certificate in Adjudication

A primary role of an adjudicator is to keep control of the hearing and ensure a fair process. To successfully do this, effective communication skills are essential. Often overlooked, failure to control your verbal and non-verbal messages can impede the hearing – and ultimately your reputation. Through a mix of lectures, video scenarios, exercises and small group work, you will learn to apply communication principles to challenges in the hearing room. Topics include:

  • Non-verbal communication: tone, intention and body language
  • Developing and maintaining an effective voice: control, awareness, projection
  • Active listening and engagement
  • Effective verbal communication: literacy challenges, avoiding jargon, metaphors, etc.
  • Strategies for developing intercultural communication


Program Directors/ Instructors

  • Pamela Chapman, Legal Educator and Consultant
  • Deborah Pressman, Counsel, Safety, Licensing Appeals and Standards Tribunals Ontario
  • Kate Trotter



Fees include attendance and program materials.

Program Changes

We will make every effort to present the certificate program as advertised, but it may be necessary to change the dates, location, speakers or content with little or no notice. In the event of program cancellation, York University and Osgoode Hall Law School’s liability is limited to reimbursement of paid fees.

Cancellations and Substitutions

Substitution of registrants is permitted at any time. If you are unable to find a substitute, a full refund is available if a cancellation request is received in writing 14 days prior to the program date. If a cancellation request is made with less than 14 days notice, a $75 administration fee will apply. No other refund is available.


Have questions? Read our FAQs.

Program Details

Questions on program registration?
Please contact the Registration Team at osgoodepd@osgoode.yorku.ca

Questions on the program content?
Please contact the Program Lawyer:
Gail Geronimo at ggeronimo@osgoode.yorku.ca

Program Details

Date & Time

September 30, 2020
9:00 a.m. - 4:30 p.m. EDT


Online - Live, interactive

Fee per Delegate

$695 + HST

Register Now

Eligible CPD Credit Hours

Who Should Attend

This program is recommended for:

  • graduates of the SOAR/OsgoodePD Certificate in Adjudication; OR
  • those with two or more years of full-time experience as an adjudicator, OR an equivalent amount of experience as a part-time adjudicator; OR
  • senior tribunal staff, such as counsel, who work closely with adjudicators and would benefit from advanced training in adjudication

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