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This OsgoodePD webinar will enhance your ability to

  • spot potentially difficult solicitor-client issues early on
  • turn problematic relationships around
  • recognize when a parting of the ways may be the smartest move on both sides

An experienced panel representing diverse practice contexts – sole practice, large-firm, and in-house, and including an LSUC counsel who advises lawyers on solicitor-client relationships – will grapple with realistic fact situations, addressing issues such as:

  • Acting for the smartest kid in the room: the professional or other ‘high-powered’ client
  • In-house counsels’ challenges in dealing with external legal advisors
  • Tough calls in allocating responsibility between lawyer and client
  • ‘Too many hats’: resisting client pressures to act beyond the scope of ‘legal services’ properly understood
  • ‘Too many cooks’: when multiple parties are purporting to instruct the lawyer
  • Clients who do things without telling you
  • Clients who exhibit signs of incapacity
  • Clients who exhibit signs of depression or other mental health issues
  • The client who does not want to meet except electronically/virtually
  • Can this marriage be saved? Ways of repairing the solicitor-client relationship
  • Limited-scope retainers as a tool for managing the relationship


  • Greg Barker, General Counsel, Canada Lands Company CLC Limited
  • Cettina Cornish, Counsel, Professional Development & Competence, Law Society of Upper Canada
  • Kathleen Robichaud, Law Office of Kathleen Robichaud; former Chair, Sole, Small Firm and General Practice Section, Ontario Bar Association
  • Alexi N. Wood, Davis LLP (Moderator-commentator)

Group Discounts

2-3 delegates: 25% off archived program fee
4-10 delegates: 30% off archived program fee
11+ delegates: 35% off archived program fee
Boardroom rates available.


The video stream, including link to program materials will be sent to you via email as soon as payment is successfully processed.


All sales are final. Please make all enquiries related to program content and CPD/MCLE credit hours prior to purchase. In the event you experience technical difficulties, please contact opdsupport@osgoode.yorku.ca for assistance.

Program Details

Delivery Method

Web - On Demand

Running Time


Date Recorded
February 20, 2015
Running Time


Fee per Delegate

$99 plus HST

Buy Now

Eligible CPD Credit Hours


Who Should Attend

  • Lawyers in all practice areas:
    - barristers and solicitors
    - private bar
    - in-house
    - government
  • Paralegals

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