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Imperative to the success of any legal practice – in what is described as a “buyer’s market of legal services” – sophisticated lawyers must not only be able to understand what resources are required to meet client needs, you must also be able to assess options for meeting those needs and strategize on what approach will work best for you and your practice.

Whether you are running your own practice (sole practitioner or large law firm) or practice in-house (on your own or as part of a team), the ability to remain agile and provide relevant, value added services to your clients is essential. Even if you’re the only lawyer involved, there are numerous non-traditional skills that are part of successfully meeting client’s needs. Topics covered include:

  • What is the changing scope of services clients are expecting for legal matters?
  • What is the role of allied professionals in the provision of legal services?
  • What resources, tools and support are available to you?
  • Assessing needs – how do you determine what skills or resources are required?
  • Strategies for filling identified skill gaps:
    • Cost / benefit considerations
    • Opportunity costs to consider
    • Considerations when hiring consultants
  • How to measure the effectiveness of resources – determining KPIs; balancing long and short term benefits

Register for all three webinars in the series and take advantage of bundled pricing!



  • Melissa LaFlair, PMP, LLB, Ivey HBA,
    LaFlair Legal and Project Management Services

Faculty (this session)

  • Robert Bell, Co-Chair Toronto Legal Knowledge Management Forum; Assistant General Counsel and Legal Knowledge Officer, RBC (former)
  • Sukesh Kamra, National Director, Knowledge Management, Norton Rose Canada
  • Lesha VanDerBij, VP Strategy, Codify Legal Publishing Inc.

Group Discounts

Please note that the group discount is only available when paying for members of the same organization, at the same time, and payment is made with one invoice.

Webcast Fee per Delegate

2-3 delegates: 25% off program fee
4-10 delegates: 30% off program fee
11+ delegates: 35% off program fee
Boardroom rates available.


The video stream will be sent to you via email as soon as payment is successfully processed.


All sales are final. Please make all enquiries related to program content and CPD/MCLE credit hours prior to purchase.


Have a question? Read our FAQs.

Technical Support

In the event you experience technical difficulties, please contact opdsupport@osgoode.yorku.ca for assistance.

Program Details

Delivery Method


Date Recorded
December 1, 2017
Running Time


Fee per Delegate

Individual Session
$149 plus HST

Series (3 Sessions)
$325 plus HST

Buy Session 2 Now

Eligible CPD Credit Hours


Who Should Attend

  • Lawyers
  • Law firms quoting fees to companies
  • Clients or setting legal budgets
  • In-House
  • Law firms managing matters/departments/teams

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