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The Essentials for Ombuds is a five-day intensive training collaboration between the Forum of Canadian Ombudsman and Osgoode Professional Development.

Now in its fourth year, this unique program, both comprehensive and in-depth, is intended to meet the needs of recent appointees to the Ombuds role or Office, as well as providing those with more experience an opportunity to become conversant with both the theory and practice of the Ombuds role, wherever it is located. You will develop a deeper understanding of the requirements and expectations for Ombuds by exploring and examining the myriad of evolving issues and challenges facing those who practise in the Ombuds field today, and by reviewing best practices of Ombuds across the country.

Taught by a highly distinguished faculty of practising Ombuds, lawyers and academics from across Canada, all of whom are leaders in their field, the certificate program will give you the theory, knowledge and practical skills to competently and confidently handle day-to-day challenges as well as more complex issues. The teaching style is a mixture of lectures, group discussion and hands-on practical exercises, providing a rich, interactive learning format.


Advisory Board

  • Nora Farrell, Ombudsperson, Ryerson University
  • Johanne Savard, Ombudsman, City of Montréal
  • Laura Bradbury, former Fair Practices Commissioner, WSIB
  • John McCamus, Chairman, Legal Aid Ontario, Professor, Osgoode Hall Law School
  • Martha Simmons, Director, Mediation Clinic and Mediation Intensive Program, Osgoode Hall Law School
  • Sandra Morrison, Organizational Ombudsman, Scotiabank, Toronto
  • Kwame Addo, Office of Toronto Ombudsman
  • David B. Butt, Barrister
  • Fiona Crean, Ombudsman, Hydro One
  • Ian Darling, Ombudsperson, Tarion Warranty Corporation
  • Nora Farrell, Ombudsperson, Ryerson University
  • Barbara Finlay, Acting Ombudsman, Province of Ontario
  • Barry Fleming, Citizens’ Representative for Newfoundland and Labrador
  • Renée Gavigan, Acting Deputy Ombudsman, Ombudsman Saskatchewan
  • Gareth Jones, Director, Special Ombudsman Response Team, Office of the Ombudsman of Ontario
  • Gregory J. Levine, Barrister & Solicitor
  • Mary McFadyen, Ombudsman and Public Interest Disclosure Commissioner, Province of Saskatchewan
  • Becky McFarlane, The 519 Church Street Community Centre
  • Sandra Morrison, Organizational Ombudsman, Scotiabank, Toronto
  • Shirley R. Nakata, Ombudsperson for Students, University of British Columbia
  • Kevin Page, Chairholder of the Jean-Luc Pepin Research Chair on Canadian Government, University of Ottawa
  • Guy Parent, Veterans Ombudsman
  • Howard Sapers, Correctional Investigator of Canada
  • Johanne Savard, Ombudsman, City of Montréal
  • Alison Stewart, Senior Strategic Communications Consultant
  • Professor Lorne Sossin, Dean, Osgoode Hall Law School, York University



Fees include attendance, program materials, continental breakfast, lunch and refreshments for each of the 5 days of the program. The price does not include accommodations. Please inquire about group discounts and financial assistance. Fees paid by individuals are eligible for a tuition tax credit. Dress is business casual.

Program Changes

We will make every effort to present the certificate program as advertised, but it may be necessary to change the dates, location, speakers or content with little or no notice. In the event of program cancellation, York University and Osgoode Hall Law School’s liability is limited to reimbursement of paid fees.

Certificate of Program Completion

You will receive a certificate upon completion of The Osgoode/FCO Certificate Essentials for Ombuds. Participants must attend all program modules and successfully complete the take-home assignment to receive a certificate.

Substitutions, Cancellations and Refunds

Substitution of registrants is permitted at any time. If you are unable to find a substitute, a full refund is available if a cancellation request is received in writing 21 days prior to the program date. If a cancellation request is made with less than 21 days notice, a $150 administration fee will apply. No other refund is available.

Program Lawyer

If you have any questions or would like more information please contact:
Stéphane McRoberts

Program Details

Date & Time

September 26-30, 2016


Osgoode Professional Development Centre,
1 Dundas St. W., 26th Floor Toronto, ON

Fee per Delegate

$3,150 plus HST

Eligible CPD Credit Hours


Who Should Attend

  • Ombuds (working in legislated roles or in public and private sector organizations or associations established by policy, Charter, Order-in-Council, etc.)
  • Assistant / Deputy Ombuds, and Directors in Ombuds offices
  • Early Resolution Staff
  • Conflict Resolution Staff working in an Ombuds context
  • Dispute Resolution Officers
  • Fairness Commissioners/ Fairness Practitioners
  • Integrity Commissioners
  • Citizens’ Representatives
  • Investigators / Senior Investigators in an Ombuds context
  • Complaint-handling staff in both private and public sector organizations
  • Public Editors (at newspapers and other media outlets)
  • Legal or other specialized counsel to Ombuds Offices

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“Very dynamic and engaging presentations supported by great examples.”

“Wonderful. Well-planned and well-executed. A must for anyone new to this field or recently appointed. Great speakers ‒ inspiring!”

Hotels & Parking

If you require accommodations in downtown Toronto, OsgoodePD has arranged Corporate Rates with several hotels within walking distance of our downtown conference centre.

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