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An essential course for plaintiffs’ and defendants’/insurers’ counsel and for insurance professionals involved in tort, personal injury, fire and property loss and other insurance mediations.

Covers key areas including  how to

  • maximize your credibility with the mediator
  • counter tactics the other side will use
  • get a failing mediation back on track
  • How the distinctive characteristics of the mediation process should influence your approach
  • The mediation brief as an exercise in persuasive risk analysis
  • How to best address the weak points in your case
  • Maximizing the value of the mediator as a resource for your side
  • Dealing effectively with bad behavior and difficult personalities
  • Nonverbal communication in the mediation room – signals you may be sending unintentionally
  • Creative ways of breaking impasses
  • Different approaches to the mediation opening—what works best under both ‘hard’ and ‘soft’ approaches
  • Key turning points during the mediation and how to deal with them
  • Ethical and professional issues arising throughout the process

A fully-updated version of the program which Jon Fidler, a Distinguished Fellow of the International Academy of Mediators, termed “the best program that I have ever seen, that I have ever attended, or that I’ve ever been involved in…[on] mediation advocacy”.

Plus! An optional add-on workshop in which you can put your mediation advocacy skills to work and receive constructive feedback



  • Frank K. Gomberg, Gomberg Mediation Solutions Inc.
  • Paul Torrie, Global Resolutions



Fees include attendance, program materials, continental breakfast, lunch and break refreshments.

Group Discounts

OsgoodePD offers group rates for both on site and webcast formats. Please note these are only available when registering for members of the same organization, at the same time, and payment is made with one invoice.

Program Changes

We will make every effort to present the certificate program as advertised, but it may be necessary to change the dates, location, speakers or content with little or no notice. In the event of program cancellation, York University and Osgoode Hall Law School’s liability is limited to reimbursement of paid fees.

Cancellations and Substitutions

Substitution of registrants is permitted at any time. If you are unable to find a substitute, a full refund is available if a cancellation request is received in writing 14 days prior to the program date. If a cancellation request is made with less than 14 days notice, a $75 administration fee will apply. No other refund is available.

Technical Support

In the event you experience technical difficulties, please contact opdsupport@osgoode.yorku.ca for assistance.


Have questions? Read our FAQs.

Program Details

Questions on program registration?
Please contact the Registration Team at osgoodepd@osgoode.yorku.ca

Questions on the program content?
Please contact the Program Lawyer:
Paul Truster at ptruster@osgoode.yorku.ca

Program Details

Date & Time

Day 1
February 21, 2018
9:00 a.m. - 5:00 p.m. EST
In Person or Webcast
Day 2
February 22, 2018
9:00 a.m. - 1:30 p.m. EST
In Person or Webcast

February 22, 2018
1:45 p.m. - 4:45 p.m. EST
In Person Only

Online Replay
March 27-28, 2018
Register for the Online Replay.


Osgoode Professional Development Centre,
1 Dundas St. W., 26th Floor Toronto, ON

Fee per Delegate

Program Only:
$695 plus HST

Program plus Workshop:
$895 plus HST

Register Now

Eligible CPD Credit Hours


Who Should Attend

  • Plaintiffs’ counsel in personal injury, tort or other insurance mediations
  • Defendants’/insurers’ counsel in personal injury, tort or other insurance mediations
  • Adjusters, claims managers and other insurance professionals
  • Institutional litigants who make settlement decisions at mediations

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