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Completion of this program counts towards the
Advanced Certificate in Adjudication

A primary role of an adjudicator is to keep control of the hearing and ensure a fair process. To successfully do this, effective communication skills are essential. Often overlooked, failure to control your verbal and non-verbal messages can impede the hearing – and ultimately your reputation. Through a mix of lectures, video scenarios, exercises and small group work applying communication principles to hearing challenges, topics include:

  • Active adjudication techniques: appropriate purposes, reasonable limits, best practices
  • Non-verbal communication: tone, intention and body language
  • Developing and maintaining an effective voice: control, awareness, projection
  • Active listening and engagement
  • Effective verbal communication: literacy challenges, avoiding jargon, metaphors, etc.
  • Working with interpreters
  • Strategies fr developing intercultural communication


Lead Instructor

  • Pamela Chapman, Legal Educator and Consultant



Fees include attendance, program materials, continental breakfast, lunch and break refreshments.

Group Discounts

OsgoodePD offers group rates for both on site and webcast formats. Please note these are only available when registering for members of the same organization, at the same time, and payment is made with one invoice.

Program Changes

We will make every effort to present the certificate program as advertised, but it may be necessary to change the dates, location, speakers or content with little or no notice. In the event of program cancellation, York University and Osgoode Hall Law School’s liability is limited to reimbursement of paid fees.

Cancellations and Substitutions

Substitution of registrants is permitted at any time. If you are unable to find a substitute, a full refund is available if a cancellation request is received in writing 14 days prior to the program date. If a cancellation request is made with less than 14 days notice, a $75 administration fee will apply. No other refund is available.


Have questions? Read our FAQs.

Program Details

Questions on program registration?
Please contact the Registration Team at osgoodepd@osgoode.yorku.ca

Questions on the program content?
Please contact the Program Lawyer:
Heather Gore Liddell at hgoreliddell@osgoode.yorku.ca

Program Details

Date & Time

June 4, 2018
9:00 a.m. - 4:30 p.m. EDT
In Person


Bond Place Hotel
65 Dundas Street East
Toronto, ON

Fee per Delegate

$695 plus HST

Register Now

rintable Registration Form

Eligible CPD Credit Hours


Who Should Attend

This program is recommended for:

  • graduates of the SOAR/OsgoodePD Certificate in Adjudication;
  • those with two or more years of full-time experience as an adjudicator, OR an equivalent amount of experience as a part-time adjudicator; OR
  • senior tribunal staff, such as counsel, who work closely with adjudicators and would benefit from advanced training in adjudication

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A joint program with the Society of Ontario Adjudicators and Regulators (SOAR)


Hotels & Parking

If you require accommodations in downtown Toronto, OsgoodePD has arranged Corporate Rates with several hotels within walking distance of our downtown conference centre.